PRICING

Four tiers. One philosophy.

Seats and channel breadth are the only things that scale. Start free for 14 days with full Enterprise access, then pick the plan that fits — no credit card to start, no per-message fees.

Billed annually · USD14-day trial · no card

Free trial

FREE
$0for 14 days

Full Enterprise access for 14 days, no credit card. Workspace goes read-only after the trial unless you pick a plan.

  • Every paid feature unlocked for 14 days
  • All channels: widget, WhatsApp, Telegram, Messenger, Instagram
  • Unlimited conversations during trial
  • Real agents, real customers — not a demo
  • Workspace becomes read-only at day 15 if no plan picked
  • No charge, no surprise auto-upgrade
Start free

Evaluate every feature before you decide — no card up front.

Starter

STARTER
$24/agent / month
billed annually

For solo founders and small teams running customer support on the website + WhatsApp.

  • Up to 2 agent seats
  • Widget + WhatsApp channels
  • Unlimited conversations
  • 12-month message retention
  • Canned responses, tags, internal notes
  • Basic working hours (audit-log only)
  • Email support
Start 14-day trial

The right starting point for a 1-2 person support team.

Most popular

Growth

GROWTH
$48/agent / month
billed annually

For teams scaling across channels and timezones. Adds Telegram, Messenger, Instagram, and advanced working hours.

  • Up to 10 agent seats
  • All channels: widget, WhatsApp, Telegram, Messenger, Instagram
  • Everything in Starter
  • Advanced working hours (advisory + hard enforcement, per-agent overrides)
  • Outbound webhooks (HMAC-signed)
  • 12-month message retention
  • Priority support
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Start Growth trial

The plan most growing SaaS teams settle on.

Enterprise

ENTERPRISE
Customannual contract

For teams that need their own domain, indefinite retention, and audit-log streaming into their own systems.

  • Unlimited agent seats
  • Everything in Growth
  • Run the widget on your own domain
  • Audit-event webhook export (route into your SIEM)
  • Indefinite message retention
  • Direct line to engineering for setup + scaling
  • Custom feature work scoped per contract
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Request a proposal

Sized to your team. Talk to us about anything we don't list.

01 · COMPARE

What you get,
tier by tier.

FREEFree trial$0 · for 14 days
Inbox & channels
Live widget
WhatsApp Cloud
Telegram
Messenger / Instagram DM
Conversation volumeUnlimited (trial)
Productivity
Canned responses
Tags & internal notes
Working hoursAdvanced
Keyboard shortcuts
Native RTL (AR / KU / HE / UR)
Platform
Agent seatsUnlimited (trial)
RBAC (Owner / Admin / Agent)
Outbound webhooks (HMAC)
Audit-event webhook export
Custom domain on widget
Custom feature work
Retention & support
Message retention14-day trial
Workspace lock after trialRead-only at day 15
Trial duration14 days
Card required to start
Support responseEmail
STARTERStarter$24 · /agent / month
Inbox & channels
Live widget
WhatsApp Cloud
Telegram
Messenger / Instagram DM
Conversation volumeUnlimited
Productivity
Canned responses
Tags & internal notes
Working hoursAudit log only
Keyboard shortcuts
Native RTL (AR / KU / HE / UR)
Platform
Agent seats2
RBAC (Owner / Admin / Agent)
Outbound webhooks (HMAC)
Audit-event webhook export
Custom domain on widget
Custom feature work
Retention & support
Message retention12 months
Workspace lock after trial
Trial duration14 days
Card required to start
Support responseEmail
GROWTHGrowth$48 · /agent / month
Inbox & channels
Live widget
WhatsApp Cloud
Telegram
Messenger / Instagram DM
Conversation volumeUnlimited
Productivity
Canned responses
Tags & internal notes
Working hoursAdvanced
Keyboard shortcuts
Native RTL (AR / KU / HE / UR)
Platform
Agent seats10
RBAC (Owner / Admin / Agent)
Outbound webhooks (HMAC)
Audit-event webhook export
Custom domain on widget
Custom feature work
Retention & support
Message retention12 months
Workspace lock after trial
Trial duration14 days
Card required to start
Support responsePriority email
ENTERPRISEEnterpriseCustom · annual contract
Inbox & channels
Live widget
WhatsApp Cloud
Telegram
Messenger / Instagram DM
Conversation volumeUnlimited
Productivity
Canned responses
Tags & internal notes
Working hoursAdvanced
Keyboard shortcuts
Native RTL (AR / KU / HE / UR)
Platform
Agent seatsUnlimited
RBAC (Owner / Admin / Agent)
Outbound webhooks (HMAC)
Audit-event webhook export
Custom domain on widget
Custom feature work
Retention & support
Message retentionIndefinite
Workspace lock after trial
Trial duration14 days
Card required to start
Support responseDirect line to engineering

02 · QUESTIONS

Honest answers
to reasonable questions.

How do you count an agent seat?

Any user who can log into the workspace and respond to conversations counts as a seat. Read-only viewers and customers do not.

What happens after the 14-day trial?

Your workspace becomes read-only — conversations stay visible, but no new messages can be sent until you pick a paid plan. No data is ever auto-deleted.

Do you charge per channel?

No per-channel surcharge. Starter includes Widget + WhatsApp. Growth + Enterprise include every channel: Widget, WhatsApp, Telegram, Messenger, and Instagram DM.

Can I bring my own WhatsApp Business number?

Yes. EasyLiveChat uses the WhatsApp Cloud API directly — you keep ownership of your Business Account & phone number. We never proxy it through a shared pool.

Is there a non-profit / open-source discount?

We grant Growth at 50% off to registered non-profits and active OSS maintainers. Email hello@livechattools.com with a link to your project.

Where is my data stored?

Workspaces run in a single region by default. Enterprise customers can request a dedicated deployment in their preferred region as part of the contract.

Spin up a workspace.
Pick a plan when you're ready.

Every workspace starts with 14 days of full Enterprise access. No credit card to start. Pick Starter, Growth, or Enterprise before day 15 — or the workspace goes read-only.