Everything you need to run live support.

Every channel collapses into one conversation list. Assign, snooze, tag, search and reply without tab-hopping.

• One thread list across every channel, with saved views (open, mine, unread)
• Assign or reassign to any agent; snooze to a time or until the customer replies
• Canned responses with /slash triggers and variable placeholders
• Drag-and-drop attachments with inline image, video and audio
• Delivery and read receipts, plus full-text search over messages and contacts

Connect WhatsApp, Messenger, Telegram, Instagram and the embeddable widget — every message lands in the same inbox.

• WhatsApp Cloud via Meta Embedded Signup or manual Cloud API
• Messenger and Instagram DM via one-click Facebook login
• Telegram via a bot token; the web widget via one script tag
• Approved WhatsApp templates to reopen the 24-hour window
• Per-integration HMAC webhook secrets you can rotate

Sub-second delivery, live presence and typing — on web and on mobile.

• Live new-message, list re-ordering and unread counts
• Two-way typing indicators and read receipts
• Agent presence: Online, Away and Offline
• Instant force-logout that drops sockets across every device

Invite teammates, give them exactly the access they need, and keep control with granular permissions.

• Invite by email with a role, and manage pending invites
• System roles (Owner, Admin, Agent) plus custom permission presets
• A 34-permission catalog enforced on both HTTP routes and socket events
• Per-agent overrides, admin password reset and force sign-out
• Seat caps enforced per plan

Set workspace and per-agent schedules, and choose exactly how strictly they are enforced.

• Per-day open/closed with timezones, and per-agent overrides
• Three modes: enforce (composer read-only off-shift), advisory, or log-only
• Enforced server-side and surfaced right in the composer

Know your response times, your channels and your team — and let customers rate the help they got.

• First-response and resolution times, conversation volume and channel mix
• Per-channel p95 latency and message delivery success rate
• Agent leaderboards and a 0–100 health score per agent
• CSAT star ratings with comments, and a per-agent CSAT leaderboard
• CSV export of daily stats

See who is on your site right now and reach out before they ask.

• Live visitor list with current page, location, device and time-on-site
• Start a conversation from any visitor with quick-prompt openers
• A pre-chat form builder to qualify before the chat starts

iPhone, iPad, Mac and Android agent apps — the full workspace, with push notifications and native RTL.

• Real native apps, not web wrappers
• Push notifications deep-linked straight to the conversation
• iPad and Mac three-column split view with a native menu bar
• 12 languages with native right-to-left

Multi-tenant from the ground up, with the controls a growing team needs.

• Strict tenant isolation enforced at every database read
• Outbound webhooks, HMAC-signed, with a delivery log
• Scoped API keys and SAML single sign-on
• Your own domain for the widget, plus audit-event export

Built for a global team from day one — translation and right-to-left are first-class, not bolted on.

• 12 locales across the web dashboard and the native apps
• Native right-to-left for Arabic, Kurdish (Sorani) and Urdu
• Mirrored layouts end to end — chat bubbles and inputs included
• Per-user language choice that follows you everywhere