Working hours and enforcement.

§ 01How it works

Working hours are a weekly schedule with a timezone. The workspace sets a default; each agent can override specific days. Outside an agent’s hours, the app’s behaviour depends on the enforcement mode.

§ 02Enforcement modes

Each agent has one of three enforcement modes, gated by your plan.

• Enforce — the composer is read-only off-shift
• Advisory — a warning banner, but the agent can still reply
• Log-only — no UI change; off-shift replies are simply recorded

§ 03The schedule shape

A schedule is per-day open/closed with from/until times in the workspace timezone. An empty day means closed.

{
  "timezone": "Asia/Erbil",
  "schedule": {
    "sunday":    [{ "from": "09:00", "to": "18:00" }],
    "monday":    [{ "from": "09:00", "to": "18:00" }],
    "friday":    [],
    "saturday":  []
  }
}

§ 04Per-agent enforcement

Enforcement is set per agent and applied server-side when a message is sent, so it cannot be bypassed by a client.

• Set the mode from Team → agent → working-hours enforcement
• Starter gets log-only; Growth and Enterprise get all three modes